Question 1

What makes Kausly different from other IT vendors in Nepal?

Accepted Answer

One team handles procurement, repairs, builds, deployment, and hardware security — no juggling six vendors. Every device is put on record under a Hardware ID, so we always know exactly what's running in your business.

Question 2

Do I need an in-house IT team to work with you?

Accepted Answer

No — that's the whole point. We act as your IT department: sourcing hardware, keeping it running, and answering directly when something breaks, without you having to hire and manage a team of your own.

Question 3

Do you offer a managed IT subscription?

Accepted Answer

No — there's no subscription or monthly contract. We handle repairs, upgrades, security, and hardware work as individual jobs, and you only pay for the work you need, job by job.

Question 4

Are you tied to one hardware brand?

Accepted Answer

No — we're brand-agnostic. We source across every major brand to match your exact spec, rather than pushing whatever one vendor happens to have in stock.

Question 5

Can you source hardware that's not available locally?

Accepted Answer

Yes. If it's not on the shelf, we handle direct procurement and custom importing so you're never limited to what's already in the country.

Question 6

How long does procurement usually take?

Accepted Answer

In-stock hardware ships fast, since every device we carry is counted and verified before it's quoted. Custom imports take longer, and we'll give you a realistic timeline upfront.

Question 7

What kind of repairs and maintenance do you handle?

Accepted Answer

Diagnostics, repairs, and tune-ups on your existing devices, plus performance upgrades like RAM, storage, and component swaps to get more life out of hardware you already own.

Question 8

Is there a warranty on repair work?

Accepted Answer

Yes, repair work is backed by a warranty, and hardware sourced through us carries local warranty support — so you're never stuck dealing with an overseas manufacturer alone.

Question 9

Do you work on-site or do we bring hardware to you?

Accepted Answer

Both. Most issues are resolved remotely or at your office, and we dispatch a technician on-site when a device needs hands-on work.

Question 10

How does pricing work if there's no subscription?

Accepted Answer

You pay per job — a procurement order, a repair, a deployment — priced on what it actually takes, not a recurring monthly fee.

Question 11

Do you charge for an initial assessment?

Accepted Answer

No — reaching out and scoping the work costs nothing. You only pay once you've approved a quote.

Question 12

Are quotes fixed or can costs change mid-job?

Accepted Answer

Quotes are scoped against verified stock and known work, so what you approve is what you pay. If anything changes, we flag it and get your sign-off before it affects the cost.

Question 13

Can you configure hardware before it arrives?

Accepted Answer

Yes — devices are unboxed, staged, and configured before they reach you, so they're ready to work from day one, not after.

Question 14

Do you handle bulk deployments for offices?

Accepted Answer

Yes, from onboarding a single new hire to fitting out an entire office — one order, one team, one delivery.

Question 15

How fast can new hardware be ready to use?

Accepted Answer

Most in-stock orders are configured and delivered within a few days of request — we'll confirm exact timing once stock is verified.

Question 16

What kind of security systems do you install?

Accepted Answer

CCTV, access control, and physical security systems that protect your office and equipment on-site.

Question 17

Is this physical security (CCTV) or IT/network security?

Accepted Answer

It's physical security — cameras, access control, and on-site hardware protection — alongside device-level security, like tracked device history under a Hardware ID, that comes with our per-job IT work.

Question 18

Can you maintain existing security systems, not just install new ones?

Accepted Answer

Yes — we service and maintain systems already in place, not only the ones we've installed ourselves.

Question 19

How do I start working with Kausly?

Accepted Answer

Message us on WhatsApp or submit an RFQ with what you need — we'll scope it and get back to you directly, no ticket queue.

Question 20

Do you work with businesses outside Kathmandu?

Accepted Answer

Yes — we're based in Kathmandu but serve businesses across Nepal.

Question 21

What information should I have ready before reaching out?

Accepted Answer

Roughly what you need — the devices, the quantity, or the issue you're facing — and your location. The more specific, the faster we can quote it.

Frequently Asked Questions.

Why Kausly

Procurement & Sourcing

Services & Repairs

Pricing & Quotes

Setup & Deployment

Security & Hardware

Getting Started